Consultation
At Your Service Consulting is poised to offer your company over 30 years of expertise in the customer service industry. We provide solutions to the issues that can plague organizations with customer service personnel, both small businesses and major corporations. We understand our client’s unique customer service needs and empower them to take ownership of their customer experience from start to finish. Our firm will train your personnel to listen actively, respond with empathy, and resolve customer conflicts efficiently.
The three step approach we use to expand the business of our clients is simple – retention, attraction & maintenance. We enable our clients to retain existing customers, attract new customers and help maintain them all. Mrs. Claudette Harris states, “We educate our clients on how customer service impacts the bottom line of their business.”
At Your Service Consulting is a member of the International Customer Service Association (Learn more about ICSA) and the National Customer Service Association (Learn more about NCSA). We are also proud to be a Rochester Chamber of Commerce member.